Shipping policy

SHIPPING POLICY

Thank you for shopping with EarthBloom Garden. Please review our Shipping Policy before placing your order.

SHIPPING AREA

EarthBloom Garden currently ships within the United States only.

We do not currently offer international shipping.

ORDER PROCESSING

Orders generally require 3–5 business days for processing before shipment.

Processing includes order verification, payment confirmation, preparation, packaging, and transfer to the shipping carrier.

Processing times do not include weekends or public holidays.

During holidays, promotions, high-volume periods, or other exceptional circumstances, processing may take longer than usual.

ESTIMATED SHIPPING TIME

After your order has been processed and shipped, estimated delivery within the United States is generally:

3–8 business days

Please note that processing time and shipping time are separate.

For example, an order may require 3–5 business days for processing before the estimated 3–8 business day shipping period begins.

All delivery dates and shipping times are estimates only and are not guaranteed.

TRACKING INFORMATION

When tracking information becomes available, it will be provided using the contact information associated with your order.

Please allow time for the shipping carrier's system to update after a tracking number has been issued.

A tracking number being issued does not necessarily mean that the carrier has already scanned or physically received the package.

ORDER CANCELLATIONS

Please review your order carefully before submitting it.

Once an order has been processed and a tracking number has been issued, the order cannot be cancelled.

If you request to cancel your order while it is still being processed and before a tracking number has been issued, a 15% transaction and processing fee may be deducted from your refund.

Submitting a cancellation request does not guarantee that an order can be cancelled, as orders may enter processing or shipping quickly.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been processed or shipped, but we cannot guarantee that changes can be made.

EarthBloom Garden is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

SHIPPING DELAYS

All delivery times are estimates only.

Shipping delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, high shipping volumes, transportation disruptions, or other unexpected events.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us so we can review the available tracking information and assist you with the next appropriate steps.

DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around your delivery location.
• Check with household members or neighbors who may have accepted the package.
• Verify the shipping address on your order.
• Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact us and we will assist you in reviewing the available shipping information.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your order arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible.

Please provide your order number and clear photos of the product, packaging, and any visible damage or issue.

We will review the information and determine the appropriate resolution in accordance with our Return and Refund Policy.

RETURNS AND REFUNDS

Eligible returns must be requested within 14 days of delivery.

Returns and refunds are subject to our Return and Refund Policy.

For returns due to a change of mind, ordering the wrong item, or another reason not caused by an error by EarthBloom Garden, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine the appropriate resolution.

If you have questions regarding your order, shipping, tracking, or delivery, please contact us:

EarthBloom Garden

Email: 001samstore@gmail.com

Text Only: 714-414-7800