Refund policy

RETURN AND REFUND POLICY

At EarthBloom Garden, we want you to be satisfied with your purchase. Please review the following Return and Refund Policy carefully before requesting a return.

14-DAY RETURN POLICY

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn (if applicable), with all original tags, accessories, manuals, and packaging included.

A receipt, order confirmation, or other proof of purchase is also required.

Items returned without first requesting and receiving return authorization may not be accepted.

HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: 001samstore@gmail.com
Text Only: 714-414-7800

Please include:

• Your order number
• Your full name
• The item(s) you wish to return
• The reason for the return
• Photos of the item and packaging when applicable

If your return request is approved, we will provide instructions regarding where and how to return your item.

Please do not send a product back without receiving return instructions from us first.

RETURN SHIPPING COSTS

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error by EarthBloom Garden, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error by EarthBloom Garden or the product arrived defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect item, please contact us promptly so that we can evaluate the issue and determine the appropriate resolution.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it is delivered.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at 001samstore@gmail.com.

Please provide your order number and clear photos showing the item, packaging, and any damage or issue.

Once reviewed, we will determine the appropriate resolution, which may include a replacement, refund, or other remedy as appropriate.

NON-RETURNABLE ITEMS

Certain products cannot be returned, including:

• Live plants, flowers, seeds, bulbs, and other perishable goods
• Personalized, customized, or special-order products
• Items that have been used, installed, assembled, altered, damaged, or modified after delivery
• Personal care products that have been opened or used
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final-sale items clearly identified as non-returnable at the time of purchase

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

EXCHANGES

We do not guarantee direct exchanges.

If you would like a different product, size, color, or variation, please request a return for the original eligible item. Once the return is approved, you may place a separate order for the replacement item.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at 001samstore@gmail.com.

RETURN PACKAGING

Customers are responsible for securely packaging returned merchandise.

We strongly recommend using a trackable shipping service for customer-paid returns. EarthBloom Garden is not responsible for return packages that are lost or damaged in transit before they are received by us.

ORDER CANCELLATIONS

Once an order has been processed and a tracking number has been issued, the order cannot be cancelled.

If you request to cancel your order while it is still being processed and before a tracking number has been issued, a 15% transaction and processing fee may be deducted from your refund.

Submitting a cancellation request does not guarantee that an order can be cancelled, as orders may enter processing or shipping quickly.

SHIPPING RESTRICTIONS

EarthBloom Garden currently ships within the United States only. We do not currently offer international shipping.

If you have any questions regarding a return, refund, damaged item, or this policy, please contact us:

EarthBloom Garden
Email: 001samstore@gmail.com
Text Only: 714-414-7800